FAQs
How can I contact you?
You can contact us by sending an email to brefreshusa@gmail.com. We strive to respond to all inquiries within 24 hours.
How long does the shipping take?
The shipping time varies depending on your location and the shipping method chosen at checkout. Generally, our products are shipped within 1-3 business days. Once shipped, the estimated delivery time is:
- United States: 5-15 business days
- Canada: 7-18 business days
- International: 10-25 business days
Do you offer international shipping?
Yes, we offer international shipping to select countries. Please note that customs fees, import duties, and taxes may apply and are the responsibility of the customer. We recommend checking with your local customs office for more information.
What payment methods do you accept?
We accept payment through major credit cards, including Visa, Mastercard, American Express, and Discover. We also accept payment through PayPal.
What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, please contact us at brefreshusa@gmail.com within 30 days of receiving your item to request a return. Please note that certain items, such as perishable goods, custom products, and personal care goods, are non-returnable. For more information, please refer to our refund policy.
Do you offer exchanges?
Yes, we offer exchanges. If you would like to exchange an item, please contact us at brefreshusa@gmail.com within 30 days of receiving your item to request an exchange. Once your return is accepted, you can make a separate purchase for the new item.
How do I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to track your order on our website or the shipping carrier's website.
What if my item arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately at brefreshusa@gmail.com with photos of the damaged or defective item. We will evaluate the issue and make it right by offering a replacement or refund.
Can I cancel or change my order?
If you need to cancel or change your order, please contact us as soon as possible at brefreshusa@gmail.com. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be canceled or changed.
Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To start a return, you can contact us at brefreshusa@gmail.com.
For more info check our refund policy page.